Essex Groundwork Supplies Ltd Basildon Reviews
Essex Groundwork Supplies Ltd in Basildon is a family-run supplier of groundwork and civil engineering materials, offering products such as drainage chambers, kerbs, manhole covers, paving tools, and more. Customers choose the company for its reliable delivery service, knowledgeable staff, and wide range of building materials. A recent online review summary highlights its strengths and areas for improvement, showing a balanced picture of customer experiences in the region.
Customer Feedback Highlights
Independent customer reviews, mainly from Trustburn, rate the business at around 4.1 out of 5, based on twelve submitted evaluations. These reviews reflect general satisfaction and repeat business from several clients.
What Customers Appreciate
- Prompt and friendly staff who are willing to assist in selecting appropriate materials.
- High-quality products that meet expectations for durability and performance.
- Competitive pricing on a comprehensive inventory, covering everything from concrete supplies to drainage solutions.
- Reliable and timely delivery service, often ahead of schedule.
- Responsive customer service, especially during inquiries and pre-purchase stages.
Many reviewers mention being extremely happy or never disappointed after years of patronage.
Areas for Improvement
No negative reviews were listed on Trustburn, though the business’s profile on platforms like Yell.com showed no ratings or comments.
Employee reviews from Indeed reveal critical insights into internal operations. Some staff report issues like:
- Uniform costs being deducted from wages without prior notice.
- Micromanagement and high turnover, particularly among drivers.
- Poor communication from senior management, creating workplace tension.
However, some employees note a positive environment in specific roles such as transport management, praising fair treatment and autonomy.
Services and Operations Overview
Essex Groundwork Supplies Ltd, founded in 2000 and based in Basildon, operates from Unit 8 Kierbeck Business Park, Wharf Lane. .
Job postings for example, for HGV Class 2 drivers indicate full-time positions with pay ranging between £26,800 and £34,000 annually, inclusive of pension and parking benefits.
Employee Perspective
Indeed’s reviews from employees provide a glimpse into the company culture:
- Uniform charges of up to £480 deducted from the first wage has been a point of contention.
- Some drivers report feeling micromanaged, with strict oversight and high pressure.
- Conversely, as one transport manager shares, Treated like an adult. Decent money and the authority to make decisions..
These mixed accounts suggest that while frontline staff might face tight operational demands, managerial roles may offer more autonomy and job satisfaction.
Business Scale and Financial Health
Essex Groundwork Supplies Ltd is a small enterprise with approximately 1620 employees.
- Assets around £1.25 million
- Liabilities near £590,000
- Net assets about £650,000.
The balance sheet indicates stability for a small business, though nearly half of its assets are leveraged through liabilities. Overall, the financial position appears steady, but there may be room to strengthen reserves.
Summary of Strengths and Weaknesses
Strengths
- Positive customer sentiment friendly staff, quality materials, and dependable service.
- Rapid in-yard service supports urgent project needs.
- Broad product catalog suitable for groundwork, drainage, kerbing, and civil engineering.
- Family-run structure often translated into personalized service and community focus.
Weaknesses
- Lack of negative feedback may signal limited exposure or visibility on public review platforms.
- Employee concerns indicate possible areas for improvement in staff management and HR policies.
- Financial structure shows reliance on liabilities, which could impact future cash flow during market shifts.
Recommendations for Potential Customers
For contractors, landscapers, and self-builders considering Essex Groundwork Supplies Ltd:
- Ask for references or testimonials to verify reliability.
- Clarify uniform and employment conditions before hiring staff.
- Confirm delivery expectations and yard turnaround times when placing orders.
- Discuss pricing tiers and bulk order discounts to ensure value for money.
Doing a site visit to their Basildon yard may help gauge inventory quality, customer service style, and delivery logistics firsthand.
Essex Groundwork Supplies Ltd stands out as a dependable source for groundwork and civil engineering supplies in Basildon and the wider South East. Customer reviews highlight strengths like responsive service, friendly staff, and consistent product quality. Behind the scenes, employee reviews suggest room for improvement in staff experience and company transparency. Financially, the company remains on solid footing for its size, though its use of liabilities could be monitored over time. Overall, Essex Groundwork Supplies offers a strong customer-focused foundation, but like many growing firms, it may benefit from enhancing internal processes and expanding public presence.